The Department of Veterans Affairs now works more closely with veterans and does preventive work with them, which helps to facilitate initial actions and to ensure the programs are implemented.
We want to make sure that people don't tell us six years later that they didn't have a good experience. We want them to contact us immediately during their transition to civilian life. Having said that, I acknowledge that there will always be a large number of people who will come back to see us after their transition. However, I want to be sure that most of the problems are solved during the transition.