Thank you so much for that important question.
Again, it's really been the honour of my life to be appointed as the Minister of Veterans Affairs, having worked at the RCMP for a number of years and also having several family members who have served.
My top priority continues to be making sure that service delivery continues to be top of mind. I want to make sure, and our department wants to make sure, that when veterans apply for benefits, they will be receiving a decision in a very timely fashion. That is why we made additional investments just last November to make sure we could do better in meeting our service standards.
I'm proud to say that we are certainly almost there. We continue to see an increase in the level of applications that are coming in, which is good news. Since 2016 we have seen a 61% increase of new applications to Veterans Affairs Canada. That is a huge number of new applicants. As a result, we have been able to provide an additional $11.5 billion—I say billion—in additional help and support to our veterans and their family members.
Again, when it comes to service delivery, service delivery is top of mind, as is making sure that veterans have access to the services and benefits they need.
The other thing is that we've also made a change recently. I was formerly a social worker, and when it comes to mental health and substance use and addictions, we certainly want to make sure that when people ask for mental health treatments, they receive them in a timely fashion as well. I'm very proud that in 2022, the decision was made by the department, before I was there, that when veterans are applying or asking for mental health services, they don't have to go through the entire adjudication process. We know that it can take several weeks and sometimes several months. When it comes to mental health benefits, when folks are applying for those benefits, they can have access to those services immediately.
Since 2022—I actually asked for this number recently—we have seen that 20,000 veterans were eligible to have access to those mental health supports immediately, but out of that 20,000, 40% of them accessed those services immediately. Again, we want to make sure that we meet veterans where they're at, and that when they're asking for mental health supports, we're able to put those in place immediately. Again, we've seen that people have really appreciated those types of changes that we've done.
That continues to be a top-of-mind priority of mine—making sure we develop the programs and services and having access to the services in a timely fashion.