Yes, absolutely.
There were many challenges that we had with the old system, prior to PCVRS. For example, services were not consistent. It was not rehabilitation-focused or specialized. Veterans were in the program for an inordinate period of time.
We also have case managers. There was a lot of administrative burden on our case managers. They had to find the providers, coordinate the appointments, and follow up with progress reports and other things. There was a lot of burden on our case managers with all of this.
There was an evaluation that was done approximately 12 years ago on rehabilitation and case management services, and they recommended that we needed to make changes. As a result, we looked at the model, and we decided to develop a new one that specializes in rehabilitation, where veterans have access to rehabilitation specialists, as opposed to just general providers. This reduces the burden on our case managers. It was intended to be a more intense model, with standardized processes so that when veterans come into the program, they would have the same experience coast to coast.