Again, as a frontline health care worker dealing with the clients directly—not with management, directors or VAC itself but with the clients individually—you get to hear their truths and, of course, there's a mental truth.
The difference in working with Correctional Service Canada and the clients there.... Yes, they're criminals and inmate offenders, but I wasn't there to deal with their punishments. I was there to deal with their health and their mental health. At the same time, there are standards. Even with that, with Correctional Service Canada, human rights are respected. As a layman, I'm there to keep them alive.
With regard to the veteran benefits, I know—and also being a veteran—that the benefits are there and that they're being restricted. By “continuum of care” with regard to mental health, I mean allowing them, even if they're not a veteran, to have that rapport with their service provider, which I saw PCVRS interrupt numerous times directly. I didn't hear this from a director or a manager. This is from talking to the veteran directly.