Exactly. We'll give you every day that you deserve.
We often assume that things get better over time naturally. Sometimes they do, and sometimes they don't. In some areas they do and in some areas they don't. If you look back at the sweep of 44-plus years of service, how would you compare the evolution of your experience over time? In what ways did you see it improving? In what ways did you see maybe not as much progress as we would like to see?