Thank you to our witnesses for being here this afternoon.
Mr. Banks, thank you for your service and your obvious passion for the veteran community. I think it's truly admirable.
You made a comment during the previous round of questions that so many of the issues you see are around trust. I think you said that trust will never be there under the current model. I'm wondering, as trust is a very.... The saying is that once you lose it, it's hard to get it back in anything in life. From our perspective, you've laid out very well this afternoon what you see as the problems—and pretty entrenched problems, I would summarize.
What things do you think we should be doing, when we start to inform our report? What do we have to do better to help people like yourself and other veterans across the country?