I've said pretty much every recommendation that I have.
One thing that I would like to echo, from Ms. Gillis, is the timing and the assistance part of the process. When I was sat down and put through this process, it was the absolute worst time in my life. I was still very injured. I was very close to killing myself, and here was a stack of paperwork. I was good at administration, but I could barely wrap my head around some of the questions they were asking me. When I asked for help, I was told, “No, get it done. You have until this date.”
There's top-down direction happening, and what we need is bottom-up. It should be needs-based, not financial incentive-based.