We need adaptability. We need to humanize and understand others.
I think we need to do some soul-searching, particularly in light of the report we were told about. I was speechless when they even quantified and qualified what it would cost to make a change. As I said last time, it's a matter of political will. It's not because we don't have the money or can't reinvest. We're precisely at the moment when we need to reflect, take action and change course if necessary. There are indeed positive experiences, even as we discuss what's not going so well.
I would like to continue by talking about transparency and trust. I have a question for Mr. Banks on this.
Mr. Banks, you may not have read the report, but it mentions a lack of transparency that undermines trust in the PCVRS program.
You also talk to other veterans. Based on those exchanges, to what extent has veterans' level of trust in the program become a therapeutic issue?