Thank you.
I appreciate your testimony today.
I have several questions for you. I'll start with this. This committee, about four years ago, just before the implementation of this, did a study and made a lot of recommendations about the concerns we were hearing at that time, including from the union and, of course, from veterans and their families and others as well. My sense is that essentially that report and the recommendations it made were just ignored.
I'd like to ask you a few questions about some of the specific recommendations and get your sense as to whether that's the case and whether there's still some work that needs to be done to improve that.
I think the first one is just around confusion. During that study, there was a lot of talk about the confusion about what the roles were. You addressed it a bit today. I think you're unhappy with how it all shook out. There seemed to be, at the time, a lot of confusion about what the roles would be.
I would say that what we've heard during this study from veterans is that there still seems to be a lot of confusion. They say they used to be able to just talk to a case manager, and they could solve their issues for them or at least try. They feel that's no longer the case. Would you agree? Would you agree that there's still a lot of confusion about what the roles are and what the roles should be?