Yes, absolutely.
The problem is veterans feel lost and don't know where to turn. Do they have to call Veterans Affairs Canada, their case manager, Lifemark or PCVRS, Partners in Canadian Veterans Rehabilitation Services?
The system is really too big; veterans need stability and support. They shouldn't have to repeat their stories three to five times; it makes them relive their trauma.
That's why I say there's definitely a problem. Honestly. We propose solutions to senior management, the deputy minister and the assistant deputy ministers, but they don't seem to understand the reality on the ground. Unfortunately, there's a complete disconnect.