Taking that into consideration, what sorts of things have you done to improve? We often hear about the lengthy wait times, the delays, the denials, the massive amount of paperwork. There's even the fact that family doctors refuse to take veterans on in many cases because the VAC paperwork is so burdensome that they can't navigate it. You can only imagine how the veterans themselves feel.
What sorts of improvements are you working towards to try to make sure that veterans aren't experiencing that sanctuary trauma? It's great to recognize it, but something has to be done to make sure it doesn't happen.