You're right, Ms. Gaudreau, the system is fixable.
Since the government decided to nationalize the services and bring in subcontractors like Lifemark and Blue Cross, all the money has been going to those subcontractors, who are double-checking information. In fact, they're not even checking; they're just rejecting applications at the first stage, at the second stage, and then at the third stage, non-stop. It's a wheel that keeps spinning. Nothing is resolved, either at the outset or at the end. It just goes in circles between Blue Cross, Lifemark and probably Brookfield.
However, it's easy to catch up. I have been a veteran since 1998. At the time, the department had regional offices. The officers who were contacting us had already met with us and they knew the categories. They had the power to act. Today, Veterans Affairs Canada officers want to act, but they no longer have the ability and power to do so, since everything is outsourced.