Mr. Speaker, I want to thank the hon. member for Scarborough Centre for having become a persistent advocate on this very important issue.
It is important to point out to members of the House, particularly those who are on the constant refrain of how to cut back government expenditures, but in this particular case the increase of calls on old age pension and security questions increased by 60 per cent over the last six or seven years. We now receive over 11 million calls a year.
At the same time a restraint program cut back personnel by 20 per cent. As a result many senior citizens have not been able to receive the service they require and deserve.
Saying that, we have now taken steps to try to correct the situation. We will be taking on board a special program, a system of telephone banks with about 200 personnel that will have immediate access through a computer to all of the phone systems of our department throughout Canada. We will be spending about $3 million to upgrade that equipment. That will be the first phase in an attempt to modernize the system. We believe it will provide immediate, and we hope, efficient service within a matter of four or five weeks.
I hope that the hon. member can wait until that system comes into place because it is a clear indication that we are going to target existing resources of the department to provide direct service to Canadians.