a) No statistical records are kept of grievances at levels subordinate to National Defence Headquarters (NDHQ). In the last five years, however, grievances received at NDHQ for consideration by the chief of the defence staff, minister or governor in council were as follows:
1989-259 1990-341 1991-361 1992-424 1993-366 1994-108 (to end April)
b) The length of time between the original submission and the final decision varies from several days to several years depending upon the level at which a reply satisfactory to the griever is given. Therefore, the mean time for grievances cannot be determined since no statistics are kept on those grievances that do not reach NDHQ.
c) It is not known what percentage of all grievances are decided, in whole or in part, in favour of the applicant, since such statistics are not kept for grievances not recieved at NDHQ. Of those received at NDHQ, the aurterly percentage granted in favour of the applicant, in whole or in part, during the last five years, was as follows:
Question No. 58-