Mr. Speaker, I take this opportunity to discuss the motion on Vote 10, dealing with human resources development, and also ask the Minister of Human Resources Development to reflect on a consequence of the current budget, namely the major restrictions imposed to the Canada employment centres.
Let us do a bit of history. For several years now, there have been two manpower networks in Quebec: one managed by the provincial government, and the other by the federal government. The Quebec government already has jurisdiction over all the issues related to the labour market, including the Labour Code, the Occupational Health and Safety Act, the Labour Standards Act and the Collective Agreement Decrees Act.
As well, the federal government developed a network which was originally designed to maintain UI services and related programs.
Over the years, we realized that we did not have the means to afford two networks, and that we had to find a way to integrate them. In Quebec, a consensus was reached by all the stakeholders. The consensus was such that even the Quebec Liberal Party, a federalist party which was in office for several years, asked for an administrative agreement under which Quebec would manage the UI program over its territory.
That Liberal government created an organization called the Société québécoise de la main-d'oeuvre, which had the necessary structures, powers and programs to provide all the services related to manpower.
This year, given the budget constraints, the federal government had the option of saying: Yes, we will let the Quebec government assume full responsibility for manpower; this will allow us to make significant savings.
However, this is not the option chosen by the Department of Human Resources Development. Instead, it chose to reduce the number of its employees in the Canada employment centres across the country, so as to spread the cuts and make the process look like a reform or an administrative reorganization which will result in the creation of Canadian human resources centres. Some 20 to 30, if not 35 to 50 such centres would be established in Quebec. They would be like information booths or banking machines.
The fact is that, with this reform, this downsizing of every employment centre, under colour of seemingly commendable objectives, they will actually create appalling situations. For
years now, we have been saying among other things that adequate consulting services should be made available to the unemployed. Psychologists and other manpower counsellors working with the unemployed should be in a position to do so.
As a result of the federal government's decision, there will not be one single employee left in smaller urban centres, only automated tellers. In medium sized centres, much fewer people will be assigned to and available to provide services to the unemployed, the service users.
The minister is currently considering suggestions made by bureaucrats, public servants. It may be useful at this time to remind him that, before moving to implement this reform, the main effect of which will be to reduce personal contact between people on UI and those who can help them, perhaps other options should be considered.
Let me give you concrete examples. At the La Pocatière employment centre, in my riding, one of the most performing centres in Canada in terms of service requests processing speed, it had become the custom to automatically refer anyone filling an unemployment insurance claim to a counsellor. This prevented claimants from getting lost in the system or getting inadequate advice.
As a result of this measure, the staff will be cut by 17,6. I am not crazy about referring to people in terms of decimals; therefore, let us say about 18 people. After all the cuts are implemented, only 13 people will be left.
It is impossible to both reduce the number of employees and maintain or improve service at the same time. Therefore, the pilot project under way will probably have to be scrapped.
Let me give you another example. The employment centre in Rivière-du-Loup, which serves a vast area, was putting in place practices that would have made it easier to reach unemployed workers in the various communities scattered throughout the territory. Since staff will be cut from 48 to 38, the unemployed will go back to the old practice of merely sending a card to the employment centre. The impact of these cuts will also be difficult to assess, since people will turn to the employment centre more to collect unemployment insurance than to job search. This would run counter to the objectives of the government's planned contract with the people.
I would like to come back to what I was saying about information booth or banking machines. Imagine people who are not used to computers. The clients, who are often the long term or chronically unemployed, are people who freeze before the huge bureaucratic machinery. They have a hard time finding solutions. By making them use a computer and denying them the possibility of receiving individual service, we will put them in an intolerable situation.
What could have been done other than making cuts? In our opinion, the first, the real solution would have been to recognize Quebec's jurisdiction over manpower training and to transfer the employees affected, thus allowing us to correct some rather absurd situations.
For example, the federal network now manages 27 manpower programs, while the Quebec network handles 25. There are some 100 Canada Employment Centres in Quebec, whose services are duplicated by the Société québécoise de la main-d'oeuvre. This requires stakeholders in each region to spend a lot of energy working in concert with others to reach a consensus and develop manpower strategies adapted to local needs. People do so in good faith and make the system work because, if the Canada Employment Centres and the Société québécoise de la main-d'oeuvre followed national criteria and established procedures to the letter, the system would not work. There would be no way for the system to work properly.
As I was saying, we think that the first solution is for the federal government to give jurisdiction to Quebec so that Quebec can streamline operations to make the system work.
Here is another example of measures which seem rather mind-boggling and which are the result of a bad decision. The department informed job search clubs, which are organizations co-operating with the employment centres and which are claimed to be among the priorities of the Department of Human Resources Development, that they will only serve UI beneficiaries.
The documents on the reform refer to more partnership agreements and more co-operation with all sorts of organizations capable of doing the job at a lesser cost. At the same time, job search clubs are informed that they will no longer be allowed to provide services to those who are not UI beneficiairies.
Just imagine knocking at the door of one such club, whose role is to help people looking for work, and being asked first whether you are a UI beneficiary. If this is not the case, you are out of luck, otherwise you may be referred to a Quebec labour department office.
The case of a person who does not get any UI benefits is truly mind-boggling. For example, a student graduating this year, who is not eligible to UI benefits, who is still a dependent, and therefore not eligible to welfare assistance, will not be able to get any help. I do not think this is the right way to treat people.
Before making a decision and following up on the proposals made by his officials, the minister should conduct a vast consultation exercise among MPs regarding the proposed administrative reorganization.
Such a consultation is important, both for the government and the opposition parties. It could be done regionally. For example, the members from Quebec, Ontario, the western provinces and the Maritimes could be invited and informed of the impact of
that reorganization on the employment centres in their ridings. I think this approach would shed a different light on the subject and be a useful adjunct to the studies prepared by bureaucrats.
Another concern linked to the estimates is the number of national advisory groups at the Department of Human Resources Development. Before cutting back on the number of employees in customer services, the people who provide services to the unemployed in all municipalities, in every single part of Canada and Quebec, it might be advisable to see if cuts could be made in these advisory groups which would be in line with the government's current budget requirements.
We are not saying that nothing should be cut. Obviously, considering the size of the debt and the deficit, we must all do our share. We all have to contribute. When we say all, we do not mean only the people assigned to customer services.
In the private sector, I think customer services would be the last place where they would cut staff. We have to consider what can be done, and I hope the minister will ask all members for their views on the reform proposals, to ensure that the final decision will take into consideration what the situation is in each region.
I was looking at a list of criteria for a Canada human resources centre, a local human resources centre and a kiosk. Some criteria work very well for urban areas and some for rural areas, but there are other criteria that are not considered at all. It is like looking through the wrong end of a telescope.
It says that a Canada centre should have between 75 and 150 employees, but not a word about the customers. I think that the criteria for a Canada centre should include the customers these people will have to serve and then, and only then do we decide on the administrative structure that is adapted to customer needs. In this case, the structure comes first and then they adjust the needs to this particular reality. It sounds rather farfetched, and I think we have a responsibility to represent these customers and take their needs into consideration.
A good example is an employment centre that deals with large numbers of seasonal workers, people who are spread over a vast territory. In that kind of situation, we must realize that when there are a lot more transactions, when there are very busy periods, when programs have to be put in place to give these seasonal workers a chance to find jobs or develop jobs that will give them some additional income, because they are the first in line to apply for these jobs, we need adequate services to do this.
I think it is important for the minister to include in his reform what he said in the documents, in other words, the new structures will be customer oriented and will be based on partnership. And to achieve this, the first thing to be done is to determine who the clients will be and with whom public servants will be dealing, and whether certain segments of the population or certain areas are more affected by the system and whether the reforms should take that into consideration.
Therefore, overall, while we are waiting for the government to eventually merge the two systems, and we will have to wait until the federal government decides to take the first step and admit that it has no place in the area of training the labour force, in the interim, these reflections aim to ensure that Canadians and Quebecers using employment centres will not be penalized by the decision, and that we will not be faced with absurd situations in which people are forced to travel great distances to obtain a service. The system should run smoothly.
Another element must be taken into consideration. I would say that about 90 per cent of the salaries of people working at employment centres come out of the unemployment insurance fund. That means that the employees who are paying unemployment insurance premiums and the employers who are making their corresponding unemployment insurance contributions are supporting this system. It is they who ultimately pay the salaries of the staff at employment centres. They should therefore have a say regarding the kind of services they will receive.
The way things are going, the government wants to create a sizeable human resources investment fund so that it can intervene in sectors like daycare and services for handicapped people, which both fall under provincial jurisdiction. This will artificially inflate the financial needs of the unemployment insurance commission when the government could easily have decided to take another approach altogether.
Now that there is a surplus in the Unemployment Insurance fund, could we not decide to continue to give people proper counselling services? Could we not decide as well to find a compromise solution which would maintain proper services and, at the same time, permit a reduction in UI premiums? This is one way to create jobs. If employers and employees pay lower premiums, a significant amount of money is then injected directly into the economy. This is a much more active approach to job creation than putting money in funds like the human resources investment fund, which will be bureaucratic and will not quickly find its way back into the economy.
Therefore, in looking for job creation solutions to make better use of all our human potential, the minister should consider the situation and the creation of the human resources investment fund or at least take a look at the scope he intends to give it, so that money may be made available quickly and show up in the paycheques of individual Canadians and Quebecers who earn their living with it and of employers too, who will then be able to
put more money into research or technological development, which will mean better service to the public.
Therefore, I am happy to have this time in the House to encourage the minister to analyze the recommendations made to him in detail and to invite him to submit them to the House before any decision is made.