Mr. Speaker, I thank the member for St. Albert for his motion to introduce amendments to the Financial Administration Act, a motion that will require all departments and agencies to table in the House responses to the recommendations of the auditor general. I am honoured to have the opportunity to express my views as we resume debate on this motion.
In March, when we last debated this motion, many interesting points were raised. Several comments were made about the lack of adequate government response to both the auditor general and the Standing Committee on Public Accounts. As these comments have become part of the public record, I feel it is my duty to provide some defence.
The role of the auditor general is to call attention to anything he considers to be of significance and of a nature that should be brought to the attention of the House of Commons. The auditor general is an officer appointed by Parliament. He tells parliamentarians and all Canadians what he has found as he investigates the workings of government. He has tabled three reports on government in the past year.
Each report is automatically referred to the Standing Committee on Public Accounts. This committee is chaired by a member of the official opposition and investigates in depth many of the issues the auditor general has identified. The committee also contacts each and every department mentioned in the reports and requests a response outlining actions taken.
It was suggested on March 21 that unless the Standing Committee on Public Accounts calls witnesses and tables a report the government ignores the recommendations of the auditor general. This is not true.
The government is continually making improvements to its programs and policies based not only on the recommendations of the auditor general and the public accounts committee but on recommendations from program managers, from its own internal review groups and from its clients.
To take the second of these, I cannot think why any department would continue to employ and pay these internal audit evaluation and review shops if it were not interested in learning how effectively and efficiently it does business and how it can improve. It is part of being a good manager.
It was suggested that in cases where the Standing Committee on Public Accounts did investigate there was a lackadaisical attitude on behalf of the government in addressing these issues. I do not think I would consider, for example, that the President of the Treasury Board tabled the first annual report to Parliament on review an indication of a lackadaisical attitude
Allow me to elaborate a little to show the government's dedication to improvement. This report tabled in Parliament in November 1995 was titled "Strengthening Government Review". It was a snapshot of the state of review in the federal government and the kind of performance information available. It also included an action plan to address the opportunities for improvements identified.
This report was produced in response to concerns raised in the 1993 auditor general's government-wide audit of program evaluation and internal audit and to follow up a report by the public accounts committee. It was and continues to be by no means a small or lackadaisical effort.
In response to the 1993 auditor general's call for strengthening government evaluation and internal audit, the Treasury Board issued a new review policy. The policy encourages departments and agencies to develop better information. It asked that they use performance information in business planning processes and that they make this performance information accessible to the public. In short, the Treasury Board asked for greater accountability for the use of public funds.
In 1995 Treasury Board developed a revised expenditure management system. This system requires departments to articulate goals, targets and measures in key expenditure areas.
Over the years the auditor general has been asking government to become more accountable by providing better information on results and costs. The government has responded in no small way. Departments and agencies must demonstrate to parliament and to all Canadians whether goals set have been met and if not, why not. What better example of accountability is there?
It was also suggested the government sometimes appears to be not interested in being accountable. Sometimes in our busy day in the whirlwind of issues we forget the amount of progress that has been made. We are so busy focusing on the trees we sometimes miss the forest. It is important we consider what has been happening in the widest sense before we focus on specifics.
The auditor general notes that for over 65 per cent of of his recommendations there has been full implementation or else satisfactory progress has been demonstrated.
Specific examples cited by the auditor general include significant improvements in the layout and presentation of the government's annual financial statements that have been made in response to recommendations by the auditor general.
Another example is the significant improvements in the quality of information in crown corporation corporate plan summaries and annual reports provided to Parliament.
These responses illustrate the dedication of government to continuous improvement and reflect its emphasis on accountability.
That these criticisms were uttered suggests a disturbing misperception that government does not listen to the auditor general. Even more disturbing is the misperception that the government does not care to listen. It is important to hear these comments. It seems the government has been too quiet about its success stories. In our drive to improve we sometimes forget to celebrate our accomplishments.
Believing these misperception might very well lead one to suggest departments and agencies should table in the House of Commons action plans in response to the auditor general's findings.
If it were true that nothing happened in response to the auditor general's reports, it would make sense. However, this is clearly not true. As we have seen and heard both today and on March 21, quite a lot happens to remedy shortcomings noted by the auditor general.
Not only does the government address the specific items noted by the auditor general, it has been working diligently government-wide to address the underlying themes present in the auditor general's reports. This diligence is visible in a concerted effort to improve the quality of its programs and services to make them effective, efficient, affordable, accessible and fair.
How has the government been achieving this? On March 7 we all saw the progress report on getting government right. Perhaps we should remind ourselves of the efforts in using information technology better, being more responsive and flexible, changing the way government makes decisions, and focusing on results based management to achieve our goals.
For example, the government has been harnessing information technology innovatively to make services more accessible and affordable for Canadians. Canadians can now receive at a single location a range of government services from several departments and levels of government. Some of this is possible from home or through an automated kiosk.
New approaches provide new solutions to old problems. The government is exploring new ways to deliver programs and services that offer the best value for taxpayer dollars. Some of these ideas include partnerships, integration of departmental responsibilities and employee takeovers.
I think these changes reflect a fundamental shift in the way government manages itself. For example, the move to accrual
accounting allows government to report more accurately the cost of its activities on an annual basis. This increases public and parliamentary accountability. Better information means better decisions.
This shift is also reflected in the government emphasis on results. The quality service initiative is designed to provide accessible, affordable, relevant and responsive services to Canadians. Most departments have published performance objectives for the delivery of government products and services. These standards act as benchmarks against which Canadians can measure the timeliness, accessibility, reliability and accuracy of services to which they are entitled.
I could go on at length. However, I think these examples more than adequately show the dedication of the government to getting government right by improving and becoming more accountable.
I certainly hope I have begun to remedy the misperceptions that government does not want to change. The government is committed to improvement. The government has recognized a deep and enduring public demand for better governance. In response, the government launched major reviews of its overall policy frameworks, co-operated with the provinces and territories to make all levels of government work better, initiated program review which examined all federal programs and activities to rethink not only what the federal government does but how it does it. This includes reducing areas where costly overlap and duplication had previously occurred.
I call it progress. It is undeniable. Progress in reducing spending levels is also progress in restoring financial health. Progress in making government work better is progress in restoring public faith in government.
If the government were not listening to the auditor general, to the Standing Committee on Public Accounts, to the citizens of Canada, this motion would be a welcome initiative to get us back on track. However, we must consider the facts. When the auditor general thinks change is occurring to a large extent in a timely and satisfactory manner, we must stop and think. I do not think members can disagree. It is becoming increasingly clear that if we were to implement the motion suggested by my fellow member we would be to a large extent duplicating much of the effort that currently exists.
I am sure none of us would want to ask the citizens of Canada to pay more for something that is already provided. I am sure fellow members would not want to show the Canadian public an attempt to create a larger and more expensive bureaucracy, flying in the face of all we have been trying to accomplish.