Mr. Speaker, the hon. member refers to telephone access to my department. It is of concern for us. All members have either anecdotal evidence or personal experience about the difficulties of getting through on the phones.
I would like to point out that one week in July last, we received two million phone calls. It would have taken 4,000 agents to respond so hiring more people does not make sense in this case.
What we are doing, however, is looking at automation. We have had pilot projects in place using automated inquiry systems. They will now be spread nationally and our anticipated implementation date is over the course of 1996. With that program in place, it is my expectation that this issue of access to the department will be relieved.