For each of the last two fiscal years, with the last fiscal year ending March 31, 1998, the chart indicates (a) the number of personal and corporate income tax returns processed annually by the Department of National Revenue and (b) the number of people involved in processing these returns:
Fiscal year—Number of personal returns, 000 1996-97—21,432 1997-98—21,677 1998-99—22,075, estimate
Fiscal year—Number of FTEs* for processing 1996-97—4,110 1997-98—3,551 1998-99—3,604, estimate
Fiscal year—Number of corportae returns, 000 1996-97—1,110 1997-98—1,140 1998-99—1,201, estimate
Fiscal year—Number of FTEs for processing 1996-97—814 1997-98—820 1998-99—840, estimate
*Full-time equivalent, FTE
The Department of National Revenue is constantly updating the way it does business in order to improve client service and increase efficiencies. One example of such change is e-file for the electronic filing of personal income tax returns, which is now being used by over 25% of Canadians. Changes such as e-file, telefile and corporate e-file will reduce the workload in all of the department's processing centres. Rather than allowing these workload reductions to occur across all centre and suffer the resulting reduction in efficiency, the Department of National Revenue is redirecting the work from the Ottawa Tax Centre.
As announced in October 1996 the Ottawa Tax Centre has assumed a new role as a specialized technology site with a national call centre, as well as scanning and imaging systems. The processing of personal and corporate tax returns previously handled by Ottawa is being redistributed across the seven other tax centres located in Surrey, Winnipeg, Sudbury, Shawinigan, Jonquière, St. John's and Summerside. This will require some boundary adjustments for all centres. This change will ensure that the Department of National Revenue's processing operations remain efficient in processing the reduced number of paper returns.
The total number of personal income tax returns being redirected nationally is 3.9 million and the total number of corporate returns is 231,000. This year the total number of returns that are being redirected to Shawinigan from Ottawa and north eastern Ontario is 695,000 personal returns and 28,000 corporate returns.