Mr. Speaker, over the course of the past several months numerous constituents, myself included, have encountered issues with the service of Bell Canada. As one of Canada's largest providers of telecommunications services, it is imperative that the service be reliable and professional.
The introduction of what is termed “Bell Bundles” also introduced billing and service difficulties for customers. For instance, customers are not being billed the way they have requested or told they would be billed; exceedingly long waiting times for customer support services; harassing customers to take unnecessary services; and customer support representatives who are not informed regarding the other portions of the bundle services, ultimately resulting in frustration and very poor service for users of Bell.
Given the importance of telecommunication services in the country, I look forward to a quick resolution to this problem.