Mr. Speaker, the member for Elmwood—Transcona touched on a point that I would like him to address.
In the recent Auditor General's report, the Department of Immigration came under serious criticism from her. A couple of points she specifically raised was that in many cases the department itself had no standards for service delivery, it had no comprehensive way to monitor performance, and out of 35 different service areas, only four had service targets. In addition, they provided no consistent way to communicate with clients who were waiting.
On the one hand, we have this bill that is before the House, but on the other hand we know that there are serious problems within the department itself. Again, this is not about the employees in that department. I would argue that they do not have the tools and resources they need to adequately do the job.
I wonder if the member could comment specifically on the problems within the department itself in terms of quality and service standards.