Mr. Speaker, it goes without saying that Air Canada—just like VIA Rail, which has the same obligation—must ensure, first and foremost, that its passengers are taken to destination safely. This implies the ability to communicate with passengers, with its clients, not only through videos, as is sometimes the case, but in person if an unforeseen situation occurs. This means that there must be staff members on board who speak English and French.
In the House of Commons on May 26th, 2010. See this statement in context.