Mr. Speaker, what we are doing is overhauling all of our service delivery programs so that we can modernize them to provide better service to Canadians. There are numerous ways that Canadians looking for help from Service Canada can access it. One is through the call centres, which have a much better record than what the member purports, but they can also click on the Internet and they can show up in person, because all of our front-line services are still there to serve Canadians.
In the House of Commons on November 16th, 2011. See this statement in context.