Mr. Speaker, we are making every effort to improve the service that we provide to Canadians. The way we are doing it is through automation. That is the best way to get fast service. We are consolidating our EI processes to make them more efficient as well, because Canadians deserve their assistance quickly. That is why we are working to make the system more efficient, more effective and more affordable.
In the House of Commons on November 16th, 2011. See this statement in context.