Mr. Speaker, I would encourage the minister to look at the year over year claims that come in for employment insurance. I can tell the minister that every year they spike in the wintertime, every year. This is not new information. In addition, this modernization process has been going on for a number of years. The numbers that I just quoted demonstrate that this modernization process clearly is not working. In addition, at least half the claims that are filed need human intervention. The computer system all by itself will not deal with it.
The government's strategy clearly is not working. When is it going to put the resources in place at Service Canada to ensure that claims are processed in a timely manner so that people get their employment insurance cheques and their communities do not suffer?