Mr. Speaker, I too have had similar instances where citizens have approached me, particularly about the vibration issue. I admit that we do have recourse. I have spoken to CP several times and we have had a response.
However, I have to admit that this process for all parties, the citizen, municipality, myself and the railway company, appears to be ad hoc. There is no formal process for these claims. The railway company has its process, the municipality has its process and when we are contacted by our citizens, we have a process too. Each member in the House will have a different process.
I am talking about finding a mechanism, a formal process, where we can deal with these issues in a more efficient way rather than the ad hoc way it is done now. We do that through regulation, the idea of good governance and being a responsible public administrator.
I believe that in the future we will probably need a formalization of this process so every citizen can feel satisfied that there is a process in place that they can go through to have their concerns addressed.