Mr. Speaker, it is already hard enough to ask for help, to admit that you are not doing well and to talk about your experiences with another person face to face, even if that person has listened to others and understands military issues.
Now, imagine suffering that much. You are not even able to talk to someone in person, and when you call you hear, “For English, please press 1; Pour le français, appuyez sur le 2.” It is already hard enough. That does not make sense.
When people are in distress and are thinking about dying, they are rarely able to talk about what they went through with their spouse, for example. It is too hard and they do not want to make their loved ones sad by talking about their experiences.
It is ridiculous that we are not even able to ensure that someone will directly answer their call. The person in distress could hang up. They would have gathered their courage to phone, but as soon as they heard the recorded message, they would give up. They will no longer be able to talk and will hang up, and it may be too late to help ease their suffering.