Mr. Speaker, the Income Tax Act is based on self-assessment, but the act is getting more and more complex.
The Conservatives are trying to use it to win votes. The agency acknowledges that 44% of the calls it receives go nowhere and that even when people manage to talk to someone, they have a one in four chance of being misled. Furthermore, the letters the agency sends are unreadable. For all of these reasons, I am concerned that seniors in particular will be at a disadvantage.
What will the minister do to ensure that these people are treated fairly?