Mr. Speaker, we already have an action plan to improve the quality of services the CRA provides to Canadians. As of 2018-19, we will have a new telephone platform that will allow us to answer more calls, give an estimate of the wait times, and make sure that Canadians are not getting a busy signal.
As part of this plan, we also intend to provide better training for call centre agents by creating a national quality control team. What is more, the CRA will be updating its service standards to better meet its clients' expectations. All of these practical measures will improve the services offered to Canadians and respond to the concerns raised by the Auditor General.