Mr. Speaker, what I can promise is that we have been working hard on this for the past two years. I agree with all of the Auditor General's recommendations. The former Conservative government chose to cut services for Canadians by decreasing funding for call centres. That was done under the former minister of national revenue, Ms. Findlay. The Conservatives cut the number of agents in the call centres, reduced business hours, and even lowered service standards.
In the House of Commons on November 22nd, 2017. See this statement in context.