Mr. Speaker, we have an action plan for improving the quality of services the agency provides to Canadians. We have no lessons to learn from the Conservatives, who chose to make cuts to the call centres year after year.
While the number of calls were increasing, they reduced the number of agents at the centres, the opening hours, and the standards of service. Instead of making cuts, we have chosen to make investments. We will continue to take tangible measures to provide Canadians with the best service.