Madam Speaker, we agree with all of the Auditor General's recommendations. The previous Conservative government decided to reduce services to Canadians by cutting funding for call centres. Under former minister Findlay, they reduced the number of agents in call centres, reduced business hours, and reduced service standards. Rather than cutting, we decided to reinvest $50 million for the next four years. I am working to ensure that the Canada Revenue Agency treats Canadians as important clients and not just as taxpayers, as indicated in my mandate letter.
In the House of Commons on November 24th, 2017. See this statement in context.