Mr. Speaker, I thank my colleague for his question.
Since 2015, we have introduced a number of initiatives to improve the CRA's services, but we recognize that we can do more. The chief service officer will be responsible for leading the transformation of CRA's service culture using a client-centred, integrated approach.
My top priority is to improve the CRA's services to Canadians, including the people of Scarborough North, so that they are treated as important clients, worthy of respect.