Mr. Speaker, with respect to the above noted question, what follows is the response from the Canada Revenue Agency, CRA.
“Serving You Better” is a key component of the CRA's commitment to improve services offered to Canadians and to recognize small and medium-sized businesses as valued clients of the CRA. When small and medium-sized businesses give their feedback to the CRA, they are sharing valuable insights that the CRA can use to make its programs and services more streamlined and client-focused.
For fall 2018, the CRA is seeking input from two important audiences: small and medium-sized businesses and their service providers. Since the consultations were launched in September 2018, additional sessions have been added. Information can be found at the following link: https://canada-preview.adobecqms.net/en/revenue-agency/corporate/about-canada-revenue-agency-cra/small-medium-businesses-canada-revenue-agency-committed-serving-you-better/register-serving-better-consultations-smbs.html
Please note that within the context of taxation, the term “service provider” refers primarily to bookkeepers and accountants who deal directly with tax issues on behalf of their small and medium-sized business clients.
With regard to parts (i) to (v), consultation sessions have been planned for service providers, as defined above, in Prince Edward Island, Newfoundland and Labrador, and Manitoba, as well as in Yukon, Northwest Territories, British Columbia, Alberta, Saskatchewan, Ontario, Quebec and Nova Scotia.
Consultation sessions have been planned for small and medium-sized businesses in the Yukon, Northwest Territories, Nunavut, British Columbia, Alberta, Saskatchewan, Ontario, Quebec, New Brunswick and Nova Scotia.
As in 2016, the CRA’s approach in 2018 was to ensure coverage of all Canadian provinces and territories, irrespective of audience. In 2016, SMEs and accountants were consulted in Yukon, Northwest Territories, Nunavut, British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.
The CRA is committed to undertaking outreach and consultations in a variety of ways. The CRA is doing its utmost to adapt its consultation processes to best meet the needs of small businesses and service providers?. In cases where participants are unable to attend a face-to-face session and want to provide feedback, they may do so online at www.cra-engage-arc.ca/en. In this way, the CRA can ensure that there is an opportunity for people in all regions of Canada to have their voices heard.