Mr. Speaker, with regard to parts (a) to (i), while the CRA does apply service standards relating to the issuance of corporations’ notices of assessment, it does not track them in the manner described in the question. The CRA’s goal is to issue a notice of assessment within six weeks of receiving a digital corporate income tax return and within 16 weeks of receiving a paper corporate income tax return. The CRA aims to meet this standard 95% of the time.
With regard to part (j), while the CRA does provide a telephone line for business inquiries, call agents are not assigned in the manner suggested in the question. For this reason, the CRA is not able to provide a response in the manner requested.
With regard to parts (k) to (l), while the CRA does have information regarding overall call volumes and wait times in general, the information is not tracked in the manner described in the question. For this reason, the CRA is not able to provide a response in the manner requested.
With regard to part (m), through the Resolving Taxpayer Objections initiative, budget 2016 provided the CRA with funding for client services. Budget 2016 allocated $4.6 million for objections and appeals on an ongoing basis to resolve regular income tax and commodity tax objections for both individuals and corporate taxpayers. The CRA is unable to isolate the portion specifically related to corporate taxpayers. In addition, budget 2016 allocated $85,000 for the 2016-17 fiscal year and $80,000 on an ongoing basis for adjustments to corporate income tax returns. Client service funding announced in budget 2018, which does not include funding for the objections and appeals program, has not yet been allocated to the CRA.