Debates of May 28th, 2018

Citizenship and Immigration

[Kevin Lamoureux, Liberal, Winnipeg North, MB]

Mr. Speaker, first, it is important to recognize that they are two totally different systems. The other thing to recognize is that we have an incredibly professional civil service that has done an outstanding job in meeting the demands. Also, as a government, we need to support that civil service. We have done that with the investments of tens of millions of dollars, if not going to the hundreds-plus millions of dollars, to help out with the processing. That is of critical importance. Due to the success of working with our civil servants, providing the additional resources, we have seen dramatic decreases in processing times overall.

[Matthew Dubé, NDP, Beloeil—Chambly, QC]

Mr. Speaker, I would like to take this opportunity to talk about the ninth report of the Standing Committee on Citizenship and Immigration. I am going to talk about what we liked in the report and how we need to do more. I may pour some cold water on the praise that the government has been heaping on itself in this file.

Let us take a moment to seriously consider the reality and the challenges we see every day on the ground as MPs, when we are trying to help people hoping to become citizens, obtain legal status, or change their legal status. I am talking about people who want to come live here in Canada for a variety of reasons, all of them equally valid.

I think we need to get out of the Ottawa bubble a little and really consider the repercussions this has on the work we are trying to do, which is client service, the service provided to individuals by the department. I use the word “client” with apologies to my colleague from Hochelaga, because I share her aversion to the use of that word to describe these people, these human beings, who come to Canada and who quite often live in uncertainty and may not understand how to proceed with all the different applications they need to complete.

First, I would like to come back to the point I raised in my question for the member for Calgary Nose Hill, who moved the motion. One of the recommendations was to implement an online portal where both clients, meaning applicants for permanent residence, for example, and authorized representatives, who could be an MP, an MP's assistant, a lawyer, or any other person who might be involved in this type of file, could track the status of the application. That is extremely important.

As I said in the question I asked my colleague, I think it is unacceptable and appalling even that in this digital age, when I can get minute-by-minute updates on the pizza I just ordered, it takes days, even as a federal MP, to get any information on the status of an individual's application.

These applications can determine whether the applicants can start looking for a job with a work permit, move forward on a difficult personal situation, reunite with their family living in Canada or whether someone can come and visit them, whether they can attend their son or daughter's wedding, or in more tragic cases, whether they can be present for a dying family member's final days. These are the questions being asked by people applying for visitor visas for specific reasons.

That is completely unacceptable. People may think that whether or not we know the status of the file will not change the outcome, but that is not at all the case. It makes a difference to our work and the decisions that we must make to determine the next steps to be taken. Will we write to the minister? Will we approach the minister in the House? Will we go public? Will we ask a question in question period? Which tools in the MP toolbox will I use to deliver on a file and provide any help I can to the individual? These decisions are influenced by this type of information, which is not duly available as readily as we would like.

We would also like to see the duration of work permits increase from six months to one year. At first glance, this might be something that people will question. However, I have a perfect example to illustrate my point.

As you know, I have been helping a citizen from my riding for several years. I refer to her as a citizen even though she has not yet received her Canadian citizenship. Her name is Sophie Thewys and her case was highly publicized. She came to Canada after marrying a Quebecker, a Canadian. She decided to make a life here. She arrived with her son and started a family with her spouse, Nicolas Faubert. What happened then was tragic. On Christmas eve, her husband died in a car accident. Even though her permanent residence application had already been approved, the approval was withdrawn because she had not yet signed the papers granting her this status.

Now, over a year and half later, we are still trying to get her that status for humanitarian reasons. Even though this has been going on for years, and even though there were delays due to administrative errors that were IRCC's fault, not hers, she has to once again provide the same information, answer the same questions, and pay for police reports out of her own pocket to prove that she does not have a criminal record. This is a nightmare that is preventing a friend, a human being, a citizen, a resident of my riding, from grieving her loss and living her life as normally as possible under tragic circumstances.

Why is this relevant? When I started talking about this case in public with Sophie's permission, and when she pleaded with the government and the minister to explain this senseless situation, some of the headlines twisted the story a little. They said she was in danger of being deported. That was not true because she does have legal status here in Canada. She has a work permit, as does her son. Even so, we are caught up in all this stupid red tape—pardon the expression, I would not want to cross the line and use unparliamentary language. I have been trying, so far in vain, to convince the minister that this kind of case is exactly why discretionary authority exists. That permit will enable her to keep doing what she is doing, to live in the community, and to work, because she does have a job.

My intention is not to disclose all the details of her personal life. She talks about it and gave me permission to do the same. This work permit allows her to continue living with her son while awaiting the response to her application for permanent residence, which is taking a long time. It has already been approved. It would allow her to grieve properly. I have spent a lot of time on Sophie's case and we will continue to do everything we can for her, but unfortunately, with all due respect to her, she is not the only one going through this type of problem. As members of Parliament, we have many people who come to see us every day with this type of problem.

This brings me to the next recommendation, which seems appropriate to me. It would have us follow the Australian example by providing detailed explanations when applications are denied. That is very important. It is easy for an official to know which box has been checked off or not. That is part of their daily work. I say that respectfully. I do not mean to attack people who have to follow orders and deal with resources that make their work more challenging. However, someone who comes here from abroad, uproots their life to flee persecution and violence, or to flee abject poverty in order to live a more prosperous life in Canada, deserves to know more than just which box has been checked off.

We can do everything in our power as MPs, but in spite of our best efforts, we ultimately need some help from the public service, by which I mean the government. This is especially true for MPs' offices, which are flooded with requests of this kind in heavily populated ridings or ridings that are home to many new Canadians from cultural communities, people who came to live their lives in Canada in order to be with their families, for instance. God knows our assistants also deserve plenty of credit for the work they do on these files. When we travel to and from Ottawa, these people work extremely hard to support people.

Ultimately, more detailed explanations would help not only applicants, but also the MPs and other stakeholders assisting them. That is extremely important, because it will help us figure out how to proceed and how to hopefully resolve cases as quickly as possible. Some MPs get more work in this area than others, but at the end of the day, all MPs know how hard it is to deal with these systems.

We recognize all the work that needs to be done to improve the service that is being provided. It is important, because there are all kinds of factors that make life hard for a newcomer to secure a visitor visa, to visit or reunite with their family, and to become a citizen or permanent resident. There may have been extremely difficult circumstances driving them to come here.

There are many excellent people working in the community or in law to defend the rights of newcomers. We also know there are others who try to take advantage of them, and so we try to give them good advice. That is why we need more information from the government, as well as better-structured, better-funded systems. A change like that would go some way to eliminating this scourge, because we would have official sources we could rely on for this type of information. We would know that we could quickly get accurate information about a given file.

In closing, I would like to say that I am very proud of the work that was done by the committee. I am particularly proud of the supplementary report tabled by the member for Vancouver East, who just said that we like the recommendations that have been made, but that there is still a lot of work to be done.

The member for Winnipeg North said that we are trying to use obstructionist tactics because the report was tabled over a year ago. Regardless of when the report was tabled, nothing has been done about the difficulties we are facing or the recommendations that were made. There is clearly still an enormous amount of work to be done.

I am very pleased to join in this debate and talk about my experience as a member of Parliament, which I am sure is similar to that of many of my colleagues in the House. It is high time that we modernized our systems and created the tools needed to allow MPs, community stakeholders, and immigration lawyers to do their jobs. Ultimately, we need to ensure that the most important people in all of this, those who came to Canada to have a better life, whatever the reason, can benefit from a system that provides them with the information they need, supports them, and is easy to navigate. We would all be better off for it.

[Celina Caesar-Chavannes, Liberal, Parliamentary Secretary to the Minister of International Development]

Mr. Speaker, my hon. colleague ended his speech by saying that this was not a delay tactic, that members in our communities had very real issues. He described one that was very heartfelt. I do appreciate the work he does on behalf of his constituents.

However, today we are supposed to be debating Bill C-47, about which I know the member for Laurier—Sainte-Marie is very passionate, ensuring that Canada's cedes to the Arms Trade Treaty. I know that at some point along the way, we will hear the comments that members did not have enough time to debate this important legislation.

As I mentioned, the report was tabled in March 2017. The government provided a comprehensive report. We have heard from the parliamentary secretary, the minister, and others about the work we have done around this to ensure that each of the recommendations are fulfilled and that we try to make the experience for those immigrating to Canada as best as possible.

Does my colleague not think we should be debating Bill C-47, particular legislation that is very important to his colleague, the member for Laurier—Sainte-Marie?

[Matthew Dubé, NDP, Beloeil—Chambly, QC]

Mr. Speaker, this afternoon we were going to be debating Bill C-59, and I am the only member in this place who has report stage amendments for the bill. Therefore, I would have been the first speaker on that bill.

Despite that, I am still very pleased to have raised the points I did in my speech. The fact is that Bill C-59 is going to be before the House this afternoon. Essentially the Liberals have tried to escape the fact that they supported Stephen Harper's draconian security bill, the former Bill C-51, and, as usual, were trying to have it both ways, having their cake and eating it too, that there were problems with the bill, but they would support it and fix it after an election.

What happened after that? We waited two years after an election campaign. The Liberals promised to fix those egregious measures. They ignored the fact that in the meantime CSIS was still using the powers given to it through Bill C-51. After that, the Liberals tabled the bill in the dying days of the spring sitting, in June 2017, and did not bring it up for debate until the fall. Then when we finally got the debate on it, we had shortened committee hearings, nowhere near enough time to deal with omnibus legislation.

I respect my colleague and I certainly respect the fact that there can be an upheaval to Parliament's schedule. I would like to be making my speech and going back to my office, or doing whatever else, but this is an important issue. I do not want to hear that somehow Bill C-59 is so urgent, because the Liberals have certainly waited a long time to do anything about it.

[Gérard Deltell, Conservative, Louis-Saint-Laurent, QC]

Mr. Speaker, for once I have a comment rather than a question.

I thank my colleague from Beloeil—Chambly for highlighting the work that we do as MPs on immigration files. He described a situation that has been very problematic in recent months in his riding, but in doing so, he showed that we MPs are supposed to represent our constituents first and foremost. Dozens if not hundreds of cases are brought to our attention every year that must be resolved individually.

If I may, I would like to applaud and thank the hard-working people in my riding who take on these sensitive duties with dignity, namely Guillaume Béland and Isabelle Turcotte-Genest. I also thank the minister for his support and assistance. Every time I have had to forward a specific case directly to the minister, he has always taken care of it, so I want to thank him.

I thank my colleague for highlighting the fact that, as parliamentarians, we set partisanship aside and work on a case-by-case basis to resolve the situations our constituents find themselves in.

[Matthew Dubé, NDP, Beloeil—Chambly, QC]

Mr. Speaker, I thank my colleague for his comment.

What he says is very true because many people work on these files, such as members of our team, community organizations, and many people in our riding, both in MPs' offices and in the community. One only has to work on a high-profile immigration case or a difficult deportation case to see how quickly party lines disappear. Our colleagues come to us and say that they saw what happened with someone in our riding, that they know how difficult the situation is, and they offer their support. This shows that, in the end, even though we may disagree about how to reach a solution, we want the same thing. We want to make the process as painless as possible, if I can put it that way. In my opinion, that is the goal of this report.

Once again, like my colleague, I would like to speak on behalf of the people who work with me. I can say that in reading such a report, I see all the problems we experience every day. It is high time that we solved this, and we hope to have unanimous support for the recommendations of this report and today's motion.

[Linda Duncan, NDP, Edmonton Strathcona, AB]

Mr. Speaker, my colleague always shows how things should be done in the House by just simply standing and providing very cogent presentations on very complex matters. I give him a thousand accolades for that.

I am little troubled about what our colleague across the way has suggested, that instead of talking about this matter of ensuring services are delivered to support constituents, it would be more important to talk about a policy reform. In my constituency office, time after time people tell me that they would like me to reform the policy on immigration, employment insurance, and the way assistance is provided to constituents. They are also concerned about what was Bill C-51, and hopefully it will be improved, although we will not hold our breath.

Could the member speak to that again? We need to remember that we have two roles as elected members, and certainly working on providing better services to our constituents is an equally important one.

[Matthew Dubé, NDP, Beloeil—Chambly, QC]

Mr. Speaker, I sincerely thank my colleague for her kind words. I really appreciate it.

The reason I am so comfortable standing up in this place is because we are talking about what we hear, understand, and experience in our riding offices and in our work as members of Parliament. I would say that this makes it a bit easier.

What she said about employment insurance stood out to me. We are reminded that we can always do better when it comes to issues like immigration, employment insurance, the CRA, or any other department, file, or any aspect of the federal government with which Canadians interact. I am obviously eager to debate the next bill on the order paper. As the only MP to propose amendments at report stage, I look forward to presenting them. At the same time, there are changes to the schedule. There are opportunities to debate, and we must take advantage of them. That is what I am doing, because we do not often get opportunities to talk about the need to improve the system.

I would like to think that a government that keeps saying “better is always possible” would take full advantage of any opportunity to talk about what it can do better. We have heard about what it has done, and that is all well and good, but I want to hear about what it will do better. The government can blow its own horn and spout all kinds of numbers, but ultimately, all MPs, and I would even go so far as to say all Liberal MPs, know perfectly well that when we go back to our riding offices, things are just as difficult as ever, no thanks to the federal government and certain departments.

There is a huge amount of work to do, and I hope that, instead of slinging arrows on procedural matters, they will take this opportunity to actually address it. They could even cite some of the cases in Liberal ridings, talk about what is working and what is not working so well. There is never any harm in talking about that. Anyone who truly believes in the notion that better is always possible has to talk about what is not working so well in order to make things better.

[Kevin Lamoureux, Liberal, Parliamentary Secretary to the Leader of the Government in the House of Commons]

Mr. Speaker, it is important to recognize that the New Democrats are wrong in their assertion of the priorities. There are many different reports sitting there that could be debated. As I said previously, this is an important issue. However, at the end of the day, we could be debating these reports throughout the rest of this session if the New Democrats really wanted to do that.

Both the Conservatives and the NDP are using this as a game tactic to prevent debate on government legislation. Then, at some point in time this week, we will hear them criticize us for not allowing enough debate on government bills. You cannot have it both ways. Do you want to debate reports endlessly or do you want to debate government bills?

[The Assistant Deputy Speaker, Anthony Rota]

I want to remind the hon. member that I do not want to debate anything. I am perfectly neutral. I am sure the question was meant for the hon. member for Beloeil—Chambly.

The hon. member for Beloeil—Chambly for 30 seconds or less, please.

[Matthew Dubé, NDP, Beloeil—Chambly, QC]

Mr. Speaker, I would love to debate the other bill. However, at the same time, the member for Calgary Nose Hill has moved a motion, and that is her right. If the member thinks she does not have the right to do that, then we have a serious problem here.

The Liberals waited until we were close to the election to table bills for election reform. They waited two years to table their Bill C-51 reforms. At the end of the day, they control the agenda of the House. If they want to whine and complain about it and not contribute, that is their problem.

[The Assistant Deputy Speaker, Anthony Rota]

It is my duty pursuant to Standing Order 38 to inform the House that the questions to be raised tonight at the time of adjournment are as follows: the hon. member for Laurier—Sainte-Marie, Foreign Affairs; the hon. member for Nanaimo—Ladysmith, Fisheries and Oceans; the hon. member for Calgary—Nose Hill, the Environment.

[Glen Motz, Conservative, Medicine Hat—Cardston—Warner, AB]

Mr. Speaker, I have been married for 40 years. In those 40 years, I have not been able to speak for 20 minutes straight without being interrupted, so this will be a maiden voyage for me.

I am pleased to rise and speak about this issue today. This is a growing crisis, one that could soon rival the mess created by the Liberals on the returning ISIS terrorists or the small business tax grab that hurts farmers, ranchers, family doctors, and local shop owners, calling them tax cheats because the Liberal government cannot stop spending other people's money. It is far more serious than the Prime Minister's multitude of vacations with terrorists and lobbyists.

My riding has definitely seen an impact on the major concerns of delivering the resources necessary to support individuals who are in this country legally, in my riding as well as in ridings across the country, and providing stability for those who come to this country through legal immigration.

Here is what my staff have to say, and I am sure that MPs throughout the House will have similar stories from their staff. Immigrants seeking to renew their legal status who are here legally, who have a job and are contributing to our country and our economy, can expect delays of up to one year to get their permits. This means that they and their families could lose their access to medical care. There are employers who need to go through the labour market impact assessment process and end up getting rejected for their candidates because it takes too long.

Caregiver and family reunification is being delayed by months, if not years, while immigration officials deal with the mess at the border. Let us be clear. The burden and the backlogs are entirely because of the Prime Minister's irresponsible tweet. The minister should have gone to his boss back then and told him to fix the problem he created, but he did not. Now, thousands of Canadians and their families, legal immigrants, temporary foreign workers, and businesses are paying the price.

In my riding, agriculture co-operatives need very specific people for a specific growing season. Quite often, they are returning staff who have been through the process before. Here is what is happening. Delays to the labour market impact assessment approvals are causing temporary foreign workers to be rejected outright. Foreign workers are being rejected for very small application problems. Companies are having to restart the hiring process to try to find new people for their work because administrative resources are being starved.

Privately sponsored refugees are refugees in real need, from war zones and foreign aid areas, who have Canadians sponsoring them to come to Canada. There is a backlog of 45,000 applications. These are the refugees with the highest rate of success and the lowest cost to Canadian taxpayers, because they are privately sponsored. They are following the rules and agree to join Canada. They are seeing a decade of delays because there are no immigration officials to deal with the paperwork, while we rush through the process of illegal border crossers.

Illegal border crossers enter the country without permission, without following and respecting our laws, and are receiving full social assistance and work permits within days. Legal immigrants are waiting months and months, if not longer, for their permits. This is completely unacceptable to Canadians. We are giving priority to those who refuse to respect the law and hurting people who are following the law, including innocent families and children. Employers are hurting because they cannot hire workers due to these government backlogs. This is unacceptable and un-Canadian.

What have the ministers been telling us? They have said that everything is fine, that all is well, and that there is nothing to see here. We should not worry about that tweet, or about the record numbers across the border. We should not concern ourselves with reports coming from border officers, the RCMP, and Immigration that illegal border crossers are a crisis.

We know this to be completely false.

Let me go back to the genesis of this report. On October 7, 2017, the Standing Committee on Citizenship and Immigration adopted its report entitled “Modernization of Client Service Delivery”. The purpose of this study was to study various issues with client service that were brought to the committee by a range of witnesses, including lawyers, immigration consultants, groups that work with refugees, and representatives from the private sector.

This issue is even more relevant today, a year after the report was introduced, because the government has failed to manage the borders, and this has exacerbated the existing issues within the Department of Immigration.

During the committee's study, witnesses identified a broad range of issues and shared with the committee a number of ideas for improving client service at IRCC. In particular, witnesses highlighted frustrations with the call centre, as well as the departmental website and online applications, including the status updates provided online.

More complex issues were also raised with the committee, including the possible use of artificial intelligence in business applications; how to address minor errors that can result in applications being returned, potentially jeopardizing rights; how to facilitate access to IRCC services for individuals with little English or French language skills; and the provision of in-person services. Finally, processing times, fees, and customer service from other government departments may not be new issues, but with the modernization certainly added some new perspectives.

All of these issues illustrate how inaccessible the Department of Immigration is, and this is unfair. We know that many newcomers ultimately turn to immigration consultants and lawyers to help them with their paperwork, which costs them thousands of dollars. This is another example of big government failing the people it has been set up to serve.

Let us talk a bit about a few of the issues that witnesses brought to the attention of the committee. The Canadian Bar Association submitted a brief to the committee, which highlighted that the Department of Immigration does not currently contact clients when it exceeds processing times. There is a simple fix to this. The department could send an automated email, which would be helpful, to advise clients that the application is being processed and further time is required, as well as requesting an additional inquiry if a decision is not made within a specific number of days. This would decrease inquiries and complaints.

We also know that if someone fails to check one little box, the department may outright reject the complete application. A simple fix would be implementing a system for routine requests for additional information on intake and triage, with reasonable deadlines to facilitate processing, rather than unnecessary refusal of applications. This would assist in reducing inefficiencies.

Another group we heard from was a private sponsorship group called Syrian Refugees Gravenhurst, which was generous and compassionate enough to put its own resources on the line to privately sponsor refugees from Syria. What it told the committee, as several groups did, was that the department met that generosity with stymying and bureaucracy, failing to communicate even the most basic information to the sponsorship groups.

Here is a list of issues that the group told our committee about.

The first issue is that there is great frustration among sponsorship groups that formed in response to the current refugee crisis, which are being told that the wait times for the family they are matched up with may be as much as 55 months, due to the location of the family. Groups do not understand how they were offered matches that could not come to fruition in a reasonable length of time, given that there were so many in need. It seems that this issue has been addressed for groups going through the blended visa office-referred stream, but not for groups of five who have raised the full funding themselves and now have it tied up for years.

If the private refugee sponsorship program is to flourish, IRCC policy and procedures must take into account the distinct nature of the undertaking of community volunteers. At the time this group contacted the committee, the IRCC website estimated that the processing time for privately sponsored refugees in Egypt was a staggering 55 months.

There is one group right now that is facing a zero-day wait time. Members can guess which one it is. It is the illegal border crossers.

Here is the second issue that Syrian Refugees Gravenhurst raised. The IRCC website is not well organized to support private sponsorship groups seeking to organize for the purpose of sponsoring refugees. Overall, it is not up to 21st-century standards for user-friendliness. There is no clear path for interested groups to follow to learn about the program and compare options, such as whether to constitute the group as a group of five or as a constituent group of sponsorship agreement holders, or whether to channel the sponsorship through community organizations, such as a local church or Rotary club.

More information is on the website than most groups were able to find at the stage when they needed it. Information for sponsorship groups is often mixed in with information that is not current and/or is about completely different classes of applicants.

A third issue they raised was that once the group's application is in process, lack of communication from IRCC affects almost every sponsorship group. The only projection for processing time is a generic number based on the past cases for immigrants, apparently of different classes, located in the same country. Statements from the Minister of Immigration, Refugees and Citizenship about clearing the backlog by a given date are of little use when groups cannot even confirm if the refugee family is defined as being in the backlog. Individualized communication is required and needed.

A fourth issue they raised was that similar to other classes of applicants, sponsorship groups are often referred to MPs' offices, which are said to have access to more information on applications in progress. In general, groups report that the MP's staff are very attentive to their requests, but often cannot get more useful information specific to the family in question.

A recent example comes from a group that had established contact with their matched family at a time when the information available to the MP's office still said the family was likely to arrive in 2020. The family suddenly reported that they had been interviewed and were told they would be able to depart in three or four months.

Many groups express concern that they place an inappropriate burden on MPs' staff when going to them to access information that should be available directly from IRCC. It seems that the department of immigration is off-loading their work onto MP offices, which often only have one or two staff who are caseworkers.

A fifth issue they raised was that flexibility in the system is needed to respond to unexpected situations. There is a backlog of applications from private sponsorship groups right now, at the same time that agencies that assist government-sponsored refugees report a lack of resources. Given the border-crossing crisis, they are stretched to the very limit.

Caught in the backlog of sponsorship groups waiting for families, there are groups outside of areas designated to receive government-sponsored refugees that would provide the needed support without putting demands on the agencies that are having trouble meeting the demand. It seems there is no flexibility to take advantage of the excess capacity for private sponsorship that would put minimal demands on government agencies in the designated centres. We know that privately sponsored refugees fare far better than government-sponsored refugees and are far less reliant on government resources.

Here is the sixth issue that Syrian Refugees Gravenhurst brought up: not all groups receive contact information for the refugees after approval. Communication between the private sponsorship groups and the refugees they will be sponsoring prior to arrival in Canada can ease the transition for the new arrivals and their sponsors. Depending on the situation, sponsors may be able to suggest things the refugees can do to prepare for establishing qualifications, obtaining employment, or qualifying for a Canadian driver's licence. Refugees can ask questions about their destination and can learn more about what to expect. If contact is possible, sponsors can be better prepared for the individual needs of the family when they do arrive.

Another issue that I want to raise, which will affect the provision of good client services, is the unfair closure of the Vegreville case processing centre. The immigration case processing centre in Vegreville is the most efficient processing centre in the country, and while the government tried to convince rural Albertans that it would save money to move the centre to Edmonton, we know that it will cost more.

We also know that it will cause a loss of up to 420 people from the community of Vegreville.

It will cost Canadians more to close this office, and it will remove 9% of the town's labour force.

It will cost Canadians more to close this office, and it will cost the town $15.9 million of GDP.

It will cost Canadians more, and it will also cost the town $14.5 million in labour income.

It will cost Canadians more, and it will result in a loss of $1.2 million in municipal revenue annually to the town of Vegreville.

It will cost Canadians more, and it will cost employees, specifically the 76% of employees who are women, forcing them to choose between their families, their community, their volunteer commitments, and a career.

It will cost Canadians more to close to this office, and it will impact over 250 spouses' jobs in Vegreville.

It will cost Canadians more to close to this office, and it will impact three local small businesses owned by employee families.

It would cost more and cause businesses to close their doors.

It will cost more to close to this office, and it will impact 350 school-aged children in Vegreville.

It will cost Canadians more, and it will cost employees thousands in moving costs and relocation expenses, and it will force double the number of houses to go on the market in Vegreville.

This is just another example of the government's failure to prioritize Canadians and newcomers and of its depriving them of services. Wait times would go up as a result of this closure.

This is in addition to the evidence the immigration committee heard and a number of recommendations that were developed. I will not get into those recommendations today because they are available in the report.

We know that a large percentage of constituency work related to immigration and citizenship is done by members of Parliament in their offices, and we know that many Canadians and newcomers rely on the services provided by IRCC, which is why we are calling for this report to be concurred in today.

As I conclude my speech today, I would like to take some time to highlight the record of the previous Conservative government. There was higher immigration under Conservative governments, after Liberal governments' cuts in levels. In 1993, immigration levels reached a peak and then were severely cut for many years thereafter. Under Conservative governments, we saw a higher level of immigration. For example, the average level under Conservative governments from 1993 to 2015 was 257,830. By contrast, Liberal governments averaged only 220,000 in the same time frame when in government. There were 20% more immigrants admitted under Conservatives than past Liberal governments. Over 10 years of Conservative government, we admitted 2,579,494 people. By contrast, the Liberals over a 10-year period only saw 2,171,987 immigrants come to Canada. We saw 10% higher levels of family class immigration under the Conservatives. The average annual number of family class immigrants under Liberal governments, from 1997 to 2005, was 60,000. By contrast, there were 66,000 family class immigrants under Conservative governments. The Conservatives maintained family class immigration at 26% of the total share of immigrants versus the Liberals' 24%. Moreover, visitor visas nearly doubled under Conservative governments compared to Liberal ones.

The previous Liberal government's record on immigration was that it froze funding for immigrant settlement services for 13 years, slashed the budget of the CIC, did nothing on foreign credential recognition, did nothing on marriages of convenience, did nothing to crack down on crooked immigration consultants, and did nothing to fix a broken refugee and asylum system. In 2015, before being elected, Justin Trudeau's Liberals voted against foreign credential recognition loans, efforts to speed up foreign credential recognition for immigrants, and the creation of the new expression-of-interest stream that connected immigrants with employers. Previous Liberal governments created a backlog of 108,000 parents and grandparents. They also increased wait times for parents and grandparents to 64 months, creating a total immigrant backlog of 830,000, and imposed a right-of-landing fee of $975 on new immigrants.

Our Conservative record included welcoming 20% more immigrants per year on average than previous Liberal governments. We cut the right-of-landing fee in half, saving newcomers more than $300 million by 2011 alone, and we tripled settlement funding. In 2005, settlement services funding was $368 million; by 2014, we tripled it to $925 million. Our Conservative record also included taking action on foreign credential recognition.

In conclusion, it was an honour to speak to this issue and to report on the Conservative record that certainly is stellar, unlike the rhetoric we hear from the other side.

[The Assistant Deputy Speaker, Anthony Rota]

I would remind hon. members that when we refer to other members, we refer to them by their title or their riding but not by their name.

Questions and comments, the hon. Parliamentary Secretary to the Minister of Immigration, Refugees and Citizenship.

[Serge Cormier, Liberal, Parliamentary Secretary to the Minister of Immigration]

Mr. Speaker, in his speech, my colleague talked about the asylum system as though it was exactly the same as our ordinary immigration system. That is completely false and he continues to repeat that falsehood. My colleagues know that they are two completely different systems and yet even their leader has repeated these falsehoods on Quebec television. That is completely false and Canadians know it.

Let us now talk about their record. With regard to family reunification, it took 26 months to process a spousal sponsorship, and they created a backlog of more than 75,000 applications. The work experience of international students was not recognized when processing their permanent residence application. Family caregivers had to wait five years or more for family reunification. There was a backlog of 62,000 cases. As for parents and grandparents, there was a limit of 5,000 applications and a backlog of 167,000 cases was created.

I do not know how other members could have considered eliminating the francophone mobility program, however, as a francophone, I find that appalling. They also cut more than $400 million from the Canada Border Services Agency. What about cutting refugee health care? Canadian courts said that was cruel and unjustified.

Are my colleagues proud of their record?

[Glen Motz, Conservative, Medicine Hat—Cardston—Warner, AB]

Mr. Speaker, while I was not in government then, I would say that we should be proud of our record back then, because unlike what we just heard from my colleague across the way, more parents and grandparents were welcomed as permanent residents to Canada under Conservative than Liberal governments. From 2006 to 2014, 171,000 parents and grandparents were admitted under a Conservative government, versus 154,000 by the Liberals between 1997 and 2005. Therefore, more parents and grandparents were admitted as permanent residents by us than by previous Liberal governments. Plus, the Conservatives introduced the super visa, which allowed for a record number.

I have heard various comments made in response to our remarks about illegal border crossers and immigration. The Liberals like to throw out the line that the Conservatives were cruel and punished immigrants and refugees coming to our country because we cut their health care. In reality, how did the health care get cut? Health care was cut for those who were ordered deported.

The ministers are telling us that up to 90% of the illegal border crossers in our country right now, and there are over 35,000 here now, will be ordered deported. Therefore, if 90% will be ordered deported, and many are, once they are ordered deported, are we going to continue to offer them social assistance? Are we going to continue to offer them medical coverage during that time?

My constituents and many Canadians across our country are quite concerned, once the process has been exhausted, to have these individuals deported. Therefore, I think a reasonableness factor has to be factored in, and not just Liberal rhetoric.

[Rob Oliphant, Liberal, Don Valley West, ON]

Mr. Speaker, the member has not had the experience I did when I was an MP from 2008 to 2011. When we look at the processing times and the experience of people attempting to get service through IRCC, we see that there is a vastly different set of circumstances than 10 years ago. I am seeing a steady improvement in services at IRCC. I am not saying that it is completely done yet, but I am seeing great improvements.

I wonder whether the hon. member can find a way to access that information and look at how those processing times have improved and understand what kind of changes have already occurred.

[Glen Motz, Conservative, Medicine Hat—Cardston—Warner, AB]

Mr. Speaker, from my research and watching Canadian politics as an observer back in the day, I understand that things take time to change. The government is a big ship, and if we are trying to make changes to it, it takes time to do. I have a staff member who has been in a constituency office working on immigration files for nearly 20 years and who says that some of the changes the Conservative government implemented in its 10 years in office started to play out very well in immigration processing times toward the end of 2013-14, 2015-16, and now into 2016-17. These were changes made under the previous Conservative government.

The issue now is that we have two streams. The minister was talking the other night about there being two streams and that the one stream of the illegal crossers has no impact on the other process. I can tell members that that is completely false. The staff in my office are being told by immigrants themselves, who are here trying to get their PRs, work visas, and everything else looked after, that immigration officials are saying that they are sorry that the backlogs are now months and months longer. When asked why, it is because they have had resources redeployed to deal with the illegal border crossers. That is also what the immigration department is telling my own staff.

I would suggest that these two streams the Liberals are trying to throw down the throats of Canadians do not work. They are not working. No one believes it. The fact that times are now lengthening, that it takes longer to get things processed now, has nothing to do with the former government. It has everything to do with the mishandling by the Liberal government of illegal border crossing today.

[Kevin Lamoureux, Liberal, Parliamentary Secretary to the Leader of the Government in the House of Commons]

Mr. Speaker, there are two separate streams. The Conservatives can try to cut it whatever way they want, but there are two different streams. That said, we hear a lot of numbers. I will give two examples from when I was the immigration critic of Conservative policy, which I would suggest was very wrong in its direction. Example one was when the Conservatives prevented people from being able to sponsor their parents for two years. That meant that if a 25-year-old individual came to visit me and said that they would like to sponsor their father and mother, there was no process enabling them to sponsor them. They could invite them for a visit, yes, but they could not sponsor them. Why? It was because the Conservatives had shut down the program. That is one example.

The other example is that in order to get rid of a backlog, the Conservatives went to our embassies and asked how many skilled workers they had, and then just hit the delete button. All of the applications of those individuals in the queue were just deleted as if they had never been submitted. We are talking about tens of thousands, going into the hundreds of thousands, of applicants whose applications were just deleted.

Forget about the numbers. Could my colleagues talk about those two policies and how they were of benefit to Canada?

[Glen Motz, Conservative, Medicine Hat—Cardston—Warner, AB]

Mr. Speaker, there are a couple of things to keep in mind. If the Conservative government was so horrible in bringing people to this country and had such an abysmal record, why in the 10 years the Conservatives were in government did they admit into this country more than two and a half million people, while the Liberals in a similar 10-year time period admitted barely more than two million?

With respect to the whole idea of backlogs of immigrants, we are looking at a Conservative government which took office and had a total immigration backlog of over 830,000. That particular government did a stellar job in those 10 years at welcoming Canadians and should take no lessons from any Liberal on this particular immigration issue.

[The Assistant Deputy Speaker, Anthony Rota]

Is the House ready for the question?

[Some hon. members]

Question.

[The Assistant Deputy Speaker, Anthony Rota]

The question is on the motion. Is it the pleasure of the House to adopt the motion?

[Some hon. members]

Agreed.

[The Assistant Deputy Speaker, Anthony Rota]

(Motion agreed to)