Madam Speaker, I would acknowledge that CBSA officers have a tough job. There are 95 million travellers crossing our borders each and every year and $32 billion in duties and taxes are collected. They have a difficult task. Unfortunately, there may be some circumstances where, in the performance of their duties, someone is not happy with the services provided or the conduct of a member, so we need to make sure we support all Canadians and people using those services with a transparent and open system of review, but at the same time, ensure CBSA members are treated fairly and according to the rules, are well understood and are supported by those who represent them.
In the House of Commons on January 29th, 2020. See this statement in context.