Madam Speaker, I thank the member for South Okanagan—West Kootenay for his question. His constituents are well served by his advocacy.
Since the beginning of the pandemic, we have been there for Canadian workers and continue to be there for them. Of all the programs and benefits, the CERB was the main support piece. We listened to Canadians. It helped nearly nine million workers and their families to avoid hardship.
When businesses were first shuttered last spring, our aim was to get income support into the hands of workers, including the self-employed, as quickly as possible. From the start, we used the same definition of self-employment income that we use for entitlement to every Government of Canada benefit, that is people look at their revenue and take off their expenses, which gives them their net pre-tax income. However, as the Minister of Employment, Workforce Development and Disability Inclusion stated, we know that some people misunderstood the definition.
Before I go on, I would like to recognize the work of the call centre employees from CRA and Service Canada. They have done an outstanding job of supporting Canadians through this ongoing pandemic, and they deserve our praise.
We also know that in the initial weeks after the CERB was launched, some of the information provided was at times unclear. We are actively looking at options to respond to the concerns raised by some self-employed Canadians about the eligibility criteria and the information they received. We know very well that for some individuals, repaying the CERB could represent significant financial hardship. I again want to be very clear about the fact that no one is being asked to make a repayment at this time.
First things first: What we need to do is confirm people's eligibility for the CERB. Of the nearly nine million people who got the CERB, we reached out to about 5% of applicants with our education letters. If an individual chooses to restart repaying amounts for which they were not eligible, flexible repayment options are available based on their individual financial situation. We know that for some this could be difficult. That is why there is going to be a compassionate case-by-case approach to repayment.
We are still in a pandemic crisis. That is the reality. During this difficult time, we will continue to stand by Canadian workers and their families.