Mr. Speaker, with regard to (a), in response to the ongoing COVID-19 pandemic and the 2021 filing season, the hiring target for CRA call centres was approximately 2,000 temporary employees by March 31, 2021.
With regard to (b), at the onset of the COVID-19 pandemic, the CRA was called upon to help administer emergency benefits on behalf of the Government of Canada. The CRA worked closely with Employment and Social Development Canada call centres to ensure adequate support was available to Canadians facing hardship as a result of the pandemic.
In April of 2020, the CRA made a call to employees across the agency, asking those whose workloads had been deemed non-essential to work as temporary call agents. Approximately 7,000 CRA employees came forward to help. However, as CRA business resumption began, the CRA employees began returning to their regular duties.
The CRA did not approach other government departments or agencies because we had made plans for recruitment and training of 2,000 external hires for filing season.
With regard to (c), none of the temporary agents hired for this year's tax season were seconded from other government departments or agencies.