Mr. Speaker, the Canada Revenue Agency appreciates all the work its call centre employees have done over the past year. Call volumes are up 83% since 2020 and show no sign of slowing as we head into next tax season.
Hiring an external firm to help manage call volumes during tax season is a temporary measure that will ensure quality service for Canadians. The agency is in the process of hiring more call centre employees in addition to introducing other client service measures.