Mr. Speaker, Lucie Vachon, a tax preparer from Saint-Gédéon, reached out to me on April 19 and 23, 2021, regarding how impossible it is to speak with a Canada Revenue Agency employee. She is coming up against interminable delays, full voice mailboxes and dropped phone calls. This was already a problem last year, but it has gotten worse.
Tax returns are sometimes sent without obtaining any information for the client, which will result in subsequent adjustments, and therefore an additional workload. What does the minister have to say to my constituent and others in the same situation?