Mr. Speaker, the Veterans Bill of Rights is an expression of the rights veterans have long identified as important. It is a comprehensive declaration of rights for all war-service veterans, veterans and serving members of the Canadian Forces, both regular and reserve, members and former members of the Royal Canadian Mounted Police, spouses, common-law partners, survivors and primary caregivers, other eligible dependants and family members, and other eligible clients.
The Veterans Bill of Rights was developed in consultation with veterans' organizations to strengthen Veterans Affairs Canada’s ability to respond quickly and fairly to the concerns of veterans. It sets out the rights of veterans and clients in accessing Veterans Affairs Canada’s programs and services. It is a clear and concise statement that Veterans Affairs Canada will continue to make sure every one of its clients is treated with respect, dignity and fairness.
The rights are as follows: be treated with respect, dignity, fairness and courtesy; take part in discussions that involve you and your family; have someone with you for support when you deal with Veterans Affairs; receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act; have your privacy protected as set out in the Privacy Act; and receive benefits and services as set out in Veterans Affairs Canada’s published service standards and know your appeal rights.
Veterans Affairs Canada provides mandatory training for all its staff on the Values and Ethics of the Public Service, which addresses the Government of Canada’s approach to respect for people and dignity.
The national orientation and training program for frontline field operations staff, while not specific to the Veterans Bill of Rights, provides core training elements for Veterans Affairs Canada employees who work directly with veterans, and promotes care, compassion and respect.
All employees complete a Canadian Forces for civilians course that addresses key components of serving veterans with integrity and respect.
All employees are required to take security training, which covers topics that include privacy protection set out in the Privacy Act. As part of Veterans Affairs Canada’s onboarding process for new employees, employees receive “Privacy 101” training, which provides an overview of privacy principles required to work within privacy compliance. This includes the handling of personal information; the “need to know principle” of accessing only the personal information needed to fulfill the duties of an employee’s role; and what constitutes a privacy breach, and how to avoid privacy breaches.