With regard to Veterans Affairs Canada (VAC) and the government’s arrangement with the Royal Canadian Legion (RCL) pertaining to accessing VAC’s clients’ files and My VAC account: (a) what are the confidentiality policies currently in place within (i) VAC, (ii) the RCL, pertaining to the privacy of a client’s files and My VAC account; (b) which employees of (i) VAC, (ii) the RCL, are authorized to access a client’s files and My VAC account and under what conditions are employees authorized to access a client’s files and My VAC account; (c) what steps are taken by (i) VAC, (ii) the RCL, if confidentiality policies pertaining to a client’s files and My VAC account are violated; (d) what vetting procedures are (i) VAC, (ii) RCL, employees empowered with the ability to access a client’s files and My VAC account subjected to, such as security clearances and background checks; and (e) since January 1, 2016, broken down by year, how many instances is VAC aware of where an RCL employee improperly accessed a VAC client’s files or My VAC account, and what corrective action, if any, was taken by VAC in response?
In the House of Commons on March 21st, 2022. See this statement in context.