Mr. Speaker, everyone knows about the passport saga with its endless delays.
Unfortunately, we are experiencing the same problem with employment insurance, despite the fact that unemployment is at an all-time low and there are fewer applications. Public servants are saying they are powerless and cannot see the light at the end of the tunnel. Meanwhile, our citizens are paying the price for a service they are absolutely entitled to.
Can the minister tell us what concrete measures are going to be put in place to deal with these unacceptable delays, which are only getting worse?