Mr. Speaker, the Treasury Board of Canada Secretariat, TBS, claims office runs its monthly statistical report on the first working day of the month. The most recent report was run on October 3, 2023.
The TBS claims office uses a specially designed client relationship management, CRM, system that is internal to TBS and has as its primary function the capability to manage and track the submission and processing of claims. As the CRM system has limited capability to gather and produce detailed statistical reports on a historical basis, the information provided is cumulative from the date of inception to the date of the report.
With regard to part (a), as of October 3, 2023, the TBS claims office has received a total of 8,587 claims for out-of-pocket expenses, reimbursements for tax advice, impacts on income taxes and government benefits, and advances for government benefits for existing claims; 772 claims for financial and investment losses; 1,209 claims for severe impacts; and 28,513 claims for general damages.
With regard to part (b), as of October 3, 2023, the following are the number of claims that remain in progress or are unresolved. There are 89 claims for out-of-pocket expenses, reimbursements for tax advice, losses impacts on income taxes and government benefits, and advances for government benefits for existing claims; 46 claims for financial and investment losses; 107 claims for severe impacts; and 71 claims for general damages.
With regard to part (c)(i), claims are submitted electronically via the specific online portal and are acknowledged immediately upon submission with a system-generated acknowledgement message. Claims submitted by regular mail and/or courier are acknowledged in writing once received by the TBS claims office.
With regard to parts (c)(ii) and (iii), investigation, validation and resolution of a claim vary depending on the claim type. Each claim is assessed on a case-by-case basis, and due to the nature and complexity of each claim and volume of the information provided, processing times will vary.