With regard to the administration of claim expenses, financial losses and damages caused by the Phoenix pay system, broken down by month since its implementation: (a) what directives, policies, or other forms of instruction have been made by the Treasury Board regarding the prioritization of cases; (b) how many employees at the Treasury Board are working to (i) respond to claims created by government employees, (ii) investigate and attempt to resolve overpayments caused by the Phoenix pay system; (c) how many requests for repayment or attempts to recover overpayment were made that exceeded the six-year limitation period; (d) how many cases, as of September 25, 2023, have a compensation advisor assigned to them; and (e) how many overtime hours were logged to address claims in (b)(i) and (b)(ii)?
In the House of Commons on November 20th, 2023. See this statement in context.