With regard to the Canada Revenue Agency’s (CRA) processing times for interactions with taxpayers: (a) what service standards does the CRA apply in issuing notices of assessment for (i) digital individual income tax returns, (ii) paper individual tax returns; (b) reflected as a number and a percentage, what is the amount of notices of assessment that failed to meet the service standards expected in (a) and what is the (i) average time, (ii) median, time to deliver notices of assessment; (c) what is the total number of employees assigned to take telephone inquiries from taxpayers; (d) on average, how many telephone requests from taxpayers does the CRA receive each business day; and (e) what is the average time taxpayers spend on hold when calling the CRA?
In the House of Commons on September 18th, 2023. See this statement in context.