Mr. Speaker, in response to part (a) of the question,the Jordan’s Principle and Inuit Child First Initiatives collect a range of information on all requests, whether approved or denied, however data on the requestor is not collected in a standardized format that allows for a breakdown by those eligible to send requests. Due to the extremely high volume of requests received by Jordan’s Principle by email, fax or phone by either the National Call Centre or regional focal points, reporting on data collected in a non-standardized format is complex. For example, in 2023-24, a total of 145,769 requests were approved through Jordan’s Principle for 2.17 million products, services and supports for First Nations children. Specific to the Inuit Child First Initiative, in 2023-24 a total of 12,822 requests were approved for 92,800 products, services and supports for Inuit children.
Indigenous Services Canada, or ISC, is continuing to increase funding for products, services and supports to First Nations children. Since 2016, the department has invested more than $8.1 billion to support meeting the needs of First Nations children through Jordan’s Principle, working collaboratively with the First Nations Parties, and enhancing operations to meet the growing volume of requests.
In previous years, typical requests through Jordan’s Principle included supports for mental health, special education, dental, physical therapy, speech therapy, medical equipment and physiotherapy. The initiative has evolved to address requests for services that are very different in type than previously submitted to ISC. Jordan’s Principle is seeing an increase in socioeconomic supports such as rent, groceries and utilities which has contributed to the increase in requests, complexity and processing times. However, while the types of requests have evolved over time, the goal of ensuring that First Nations children have an equal chance to thrive as other children in Canada remains.
The department is working towards improving operational and technological efficiencies to streamline workloads and reduce manual processes to improve service timelines. For example, ISC developed measures in 2023 to help address backlogs, such as measures to manage call volumes; the use of surge teams to address backlogs; hiring additional staff; measures to manage staff retention; and use of technology.
The Jordan's Principle National Call Centre has seen a steadily increasing volume of calls, in addition to the usual peaks in calls at different times of the year, such as in August, when there is an influx of school-related requests. For example, from March 2022 to March 2023, the call volume increased by approximately 300%.
As for part (b) of the question, ISC provides funding to First Nations child and family services agencies, which are established, managed and controlled by First Nations and delegated by provincial authorities to provide prevention and protection services. In areas where these agencies do not exist, ISC funds services provided by the provinces and Yukon but does not deliver child and family services. These services are provided in accordance with the legislation and standards of the province or territory of residence. As of January 1, 2020, service providers delivering child and family services to Indigenous children must comply with the national principles and minimum standards set in An Act respecting First Nations, Inuit and Métis children, youth and families.
ISC uses a prevention-based funding model to support early intervention and alternatives to traditional institutional care and foster care, such as the placement of children with family members in a community setting. The program provides 3 streams of funding:operations, namely, core and operational funding for protection services (such as salaries and overhead); prevention, namely, resources for enhanced prevention services; and maintenance, including the direct costs of placing First Nations children into temporary or permanent care out of the parental home, such as foster care rates and group home rates.
Questions relating to child and family services and funding provided for Inuit and Métis children and First Nations children living off reserve should be directed to the appropriate provincial or territorial ministry.
As for part (c) of the question, ISC has measures in place to ensure that the funds expended through the Jordan's Principle and Inuit Child First Initiatives to requestors for approved products, services and supports reach the child/children for whom the request was approved.
ISC investigates complaints and concerns such as: invoicing irregularities; concerns regarding the appropriate delivery of products, services, and supports; potential and/or suspected misuse of approved funds; and complaints related to child safety. Findings can result in a range of actions, including supporting the requestor to become compliant with ISC financial requirements, denial of future requests, consultations with the Department of Justice, and engaging with Assessment and Investigation Services Branch of Crown-Indigenous Relations and Northern Affairs Canada to support investigations when there are allegations of fraud.