Mr. Speaker, if the target accuracy rate was 94%, the Auditor General would not have gone through the whole process of auditing the department. She has found the complete opposite when it comes to service standards.
I find it a little rich for the government member to stand up and say there is a 94% success rate when that was clearly not the case. It would be nice if the member would get up to explain how there could be such a discrepancy between the Auditor General's findings and the findings of the CRA. When the CRA is looking at itself, of course it is going to point to the number of calls where it knows it got the information right, not look at a bigger body of them, as the Auditor General did.
Quite often, people are hit by this issue. The number of times I have had people come in who are single mothers about to lose their child tax benefit or who are seniors at risk of losing their OAS or CPP or who have had clawbacks to them is absolutely tremendous. The government needs to get this right so that these vulnerable individuals do not suffer at the hands of the CRA.