Mr. Speaker, we are happy to help any seniors who finds themselves in dire need. As I said, we are making progress. They are a very small percentage of the over seven million Canadians who have been successfully transferred to the Cúram system. This system brings us into the modern age, which is what Canadians want. In fact, seniors can now apply online and have a fully automated process to get their benefits started.
In cases where things have been done the old way, with paper forms, often there is missing information, and there may be other challenges. We have put additional resources into ensuring we get through those cases and can help people like Mr. Lavoie.