Mr. Speaker, I share the hon. member's concern on this issue and welcome further discussion of the outgoing Phoenix pay system and its effects on Canada's public sector workers.
Our hard-working public servants are dedicated to serving Canadians. Every day they strive to deliver a broad range of programs and services that make a positive difference in communities across the country. I want to be clear that it is totally unacceptable that for so long so many of our public servants have had to contend with inaccurate and untimely compensation.
Our government recognizes the toll this has taken and Public Services and Procurement Canada has acted to address the issue in a number of ways. The department has hired and trained more compensation advisers and has expanded client support services and call centres to meet the challenge. Alongside work on reducing the existing backlog of cases, the department is focused on ensuring all current pay transactions are accurate the first time around. At the end of last year, an average of 98.4% of pay transactions were accurate.
The department is also making use of improved technology and taking advantage of new ways of processing pay transactions, such as bulk processing and automation. The department is also exploring AI-enabled supports for more straightforward cases. The use of these technologies means faster results and a reduced need for manual processing, allowing compensation advisers to focus their efforts on the more complex cases.
While much hard work is going into fixing the problem created by the existing pay system, we know the situation is not sustainable. We must transition from Phoenix once and for all, and that is what our government intends to do.
Last May, the Government of Canada announced it is moving towards implementing a new, more reliable pay solution known as Dayforce. This will replace not only Phoenix but also more than 30 existing HR systems. This new system will be rolled out gradually over the coming years, and that pace is deliberate. We need to avoid the mistakes of the past and make sure we have a robust and reliable system that pays public servants accurately and on time.
As we move forward with this transition, we are guided by the many lessons learned, including the most recent recommendation of the Auditor General, which we have accepted and are addressing. We will also point out that, in her most recent report, the AG found that we are managing the project to transform the pay system and that the project will provide value for money once implemented.
While nothing can erase the financial disruptions of the past, we can certainly work to ensure they do not happen again. If we are to build trust with our public servants, we must act decisively to eliminate the backlog, improve our capacity to manage pay in the here and now, and phase in a replacement system that truly meets the needs of Canada's hard-working public servants. That is exactly what we are doing.
